Keeping conversations lets you see which questions appear most, which answers lead to a sale and when the client usually returns.
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The questions we get most, with the full answer: what an AI assistant on WhatsApp is, what it costs, what the official API charges for, how booking works and what the law requires. The short version is on the home page.
A custom assistant on the business number: it reads the question however it is written, works from the business content and the calendar, and what it does is in the written scope.
The difference between accepting only the option offered and understanding the sentence the person wrote, with the cost and the limit of each one.
An honest comparison between the ready monthly chatbot and the assistant built for your service, with the case where the ready one solves it.
Vexor builds and runs custom AI assistants on WhatsApp for small and medium businesses in Brazil.
Three types of automatic service, what each one solves and the limit of all of them: health decision, exception and negotiation stay with people.
A greeting, an away message and a quick reply notify and inform, but they do not read the question or check the calendar, and that is where the assistant comes in.
The setup and monthly values, Meta's cost per message and the payback math that decides whether it pays off.
What Meta charges, what Vexor charges, and what your account pays directly to Meta, per message.
The standard connection is the Meta official API. The other one, by QR code, has a risk of number blocking, and there is no zero risk in either of them.
What you can do without paying anything, what looks free and is not, and the point where the free one stops solving it.
What automation tools do well, what they do not do and how to know if your case calls for building your own.
What changes in the number, in the history and in the app when it leaves the regular WhatsApp and moves to the official API.
The regular broadcast list and business broadcasts have similar names and different rules. What Meta charges, who receives each one, and what the app shows before you pay.
Confirmation and three reminders, at 72 hours, 24 hours and 2 hours before the appointment, and what to do with the slot that opened up.
What changes in a conversation that arrives after hours, and when the case goes to a person.
You do not. The build organizes hours, services and prices, and the assistant works on top of that. If you already have a system with integration, we assess what can be connected.
Through the record: how many conversations were handled, how many slots were confirmed and how many times the assistant passed to a person.
The four possible paths, what each one requires and the material you need to have at hand before starting.
The path from the message to the booked time, what the system needs to know, and the mistakes that fill the schedule with conflicts.
How the assistant that joins the meeting by link works, transcribes the conversation and returns the tasks separated, with the limits you need to know before hiring.
The audio the client sends becomes text, and that text is what the assistant uses. Voice output enters in the last part of the setup, and the audio quality decides the rest.
The business's catalog stays in one folder and the client receives the right image in the conversation, with the price along with it. The assistant sends what is registered, and only that.
The assistant books, reschedules and cancels in the schedule of the service itself. What it needs to know and what to decide when the business already has its own.
The assistant hands the conversation to a person when the case goes off script, and it carries the history along. What decides the handover and what stays automatic.
How many devices the app accepts on the same number, what changes with more than one agent, and where the official API comes in as the team grows.
What the native app catalog does, which limits Meta publishes, and where it stops when the sale needs shipping, stock, or a support queue.
The labels menu is gone from some phones because Meta is replacing the feature with lists. Where to find each one, what changed, and what to check before turning on automatic lists.
The official steps to create and send quick replies, the shortcut rules that block the Save button, what to do so you don't lose your texts, and examples for a small shop.
Where to find the field in the business profile, the three official schedule options, how to tie the away message to those hours, and where the feature stops solving things on its own.
How to build the wa.me link for your number, how to add a prefilled message to it, and where that link actually helps your customer service.
A step by step guide to the Change number feature, what moves to the new number, who to tell first and what still points to the old number.
A step by step guide to advertising on Facebook and Instagram from the app itself, with or without a Facebook account, how budget and approval work, and what to do when the chat comes in.
The difference between the personal app and Business, what changes for your number, profile and catalog, and when the app alone is no longer enough for customer chats.
Where to find your business account's QR code, how to add a ready-made message to it, the right size for printing and when it's worth resetting the code.
How to create text, photo and video statuses on WhatsApp Business, the official limits (24 hours, 90-second videos, up to 5 mentions), audience privacy, sharing your catalog and the 30-day archive.
How to create a channel on WhatsApp Business, what you can post, who sees what, admins (up to 16), metrics for the last 30 days and why a channel isn't the place to answer customers.
What a WhatsApp community is, why WhatsApp Business still can't create yours, the official limits (up to 100 groups and 2,000 members) and how a community differs from a channel and from a customer chat.
What customers see on your business profile, where to edit each field, the business name rules, why sometimes only your number shows and a quick check before you share your contact.
When to edit and when to delete a message you sent a customer, the 15-minute and roughly two-day limits, what shows on their side and what to do when a message went to the wrong chat.
How to archive, unarchive and pin chats on WhatsApp Business, what happens to an archived chat when the customer writes again and how to use both features without missing an order.
What happens when a customer calls your business on WhatsApp, why silencing unknown callers needs care on a business number, how call waiting works and when to use a call link.
How to pin a message to the top of a customer chat, how long it stays there, how to star messages to find them later and when to use each feature in your support.
How many chats you can forward a message to on WhatsApp Business, what changes when it was already forwarded, what Forwarded many times means and what to do when you need to reach lots of customers.
What one gray check, two gray checks and two blue checks mean on WhatsApp Business, why a customer read your message and the checks didn't turn blue, how to turn off read receipts and what that changes in your support.
How the WhatsApp Business cart works, how to turn the Add to cart button on and off, what the customer does on their side and what your business still has to confirm in the chat.
How to create a poll in WhatsApp Business, which settings to pick before you send it, how to see the votes and where a poll helps or gets in the way for a small business.
How the owner teaches rules to the assistant and what each number and role means.
The design is the same for whoever books a time or sells on WhatsApp. What changes is the vocabulary of the steps.
What a virtual secretary does, what an AI assistant does, and how to decide between the two without comparing different things.
What can be automated in health service, what should never be automated and the care with personal data.
What each type of booking does, what it costs in time, and where the app booking gets stuck in salon service.
Pet shop and veterinary clinic do not have a ready funnel stage. The assistant sits on the number, with calendar and reminders, and what is clinical goes to a person.
Legal basis, a written policy, limited access and deletion when the data subject asks: the minimum the law requires from anyone serving on WhatsApp.
What the assistant Meta puts in the app is, where it sits in the settings and what changes when you turn it off.
What Meta treats as spam, how restrictions grow from a warning to deactivation, and why answering people who wrote in is different from blasting a list.
What Meta Verified is, who can subscribe, the steps in the app, what gets locked on your profile once you're verified and when Meta refunds your payment.
Where the copy lives on Android and iPhone, how to turn on automatic backups, what's included and what's left out, how to restore on a new phone and the mistakes that wipe your history.
How to export a chat on Android and iPhone, with or without media, what gets left out, why the file isn't a backup and when restricted chat blocks the export.
How 24-hour, 7-day and 90-day disappearing messages work, who can turn them on, the risk of losing what you agreed with a customer and when the feature makes sense for a business.
How to block and unblock a contact on WhatsApp Business, what the blocked person notices, the difference between blocking and reporting and when blocking is the right call for a business.
Why to turn on two-step verification on the number that serves customers, how to enable it on Android, the recovery email, trusted devices, what to do if you forget the password and who should keep it.
62 texts, across five subjects.