How to know if your service is working
Published on October 04, 2026
Through the records.
The system shows how many conversations the assistant handled, how many slots were confirmed, how many were rescheduled and how many times it handed a conversation to a person.
With these numbers you can compare before and after, instead of guessing.
What to check every week
- Conversations handled after hours. These are the ones that used to go unanswered.
- Confirmed slots versus booked slots. The bigger the gap, the more work the reminders have to do.
- Handoffs to a person. If this number goes up, the assistant is missing content or the handoff rule is too loose.
- Unanswered questions. They show exactly what still needs to be written.
What you can’t measure here
Satisfaction and closed sales don’t come from the assistant’s records, because they depend on what happens outside the chat.
What can be measured honestly is the service itself: answered or not, in or out of hours, booked, confirmed, rescheduled and handed off.
These records are your customer’s personal data, and keeping and deleting them follows Brazil’s LGPD.
Unanswered questions are the best signal
Every time the assistant says it doesn’t know, you find a question you answer from memory but never wrote down.
In the first two weeks this happens a lot.
That is how the content gets better: each unanswered question becomes a new line, and it doesn’t come back.
What we do with it
Our team runs the operation, with monitoring and tuning.
Every month we review the questions that came in, fix what was unclear and add what was missing.
The summary stays in the dashboard, broken down by hour, and the business decisions stay with you.
What doesn’t exist
No dashboard can promise more revenue.
What you get is a record of the service and your own math: how many slots stopped going empty, and what each one was worth.