WhatsApp Business QR code: how to create, print and replace it

Published on October 16, 2026

Every WhatsApp Business account comes with its own QR code.

A customer points their camera at it, a chat with your business opens, and they don’t have to save your number first.

According to the WhatsApp Help Center, the code doesn’t expire unless you reset it or delete your WhatsApp Business account.

Where to find the QR code

It lives next to your short link, which the app creates on its own when you set up the account.

Here’s the path, per the official QR code page:

Android: Tools, then the three dots, then Short link, and finally View QR Code. Another way is to open Settings and tap the QR code icon.
iPhone: Tools, then Short Link, and finally QR Code.

If your business has a business username, the same page notes that it shows up on the code, and whoever scans it sees your @username and business profile.

How to add a ready-made message

You can have customers arrive with a sentence already typed, like “I’d like to see the menu” or “I’d like to book an appointment.”

On Android, the page on editing the default message shows the path: Tools, the three dots, Short link, View QR Code, turn on Message and tap the pencil.

The message can be up to 140 characters, and customers can change the text before sending it.

Think of the sentence as a shortcut to your most common request.

A short message that says what the customer wants helps you see where they came from and what they’re after before you even reply.

To send the code in a message on Android, the sharing page gives the path as Tools, the three dots, Short link, View QR Code and Share code.

You can also send just the link from there.

The same page points out that WhatsApp’s own camera only scans official WhatsApp QR codes.

To print it, the printing page suggests saving the code as an image (with a screenshot or through Share code), cropping it so only the square is left, and printing it.

If you’re using WhatsApp’s official sticker template, print the code at 8 cm x 8 cm (302 px x 302 px), keeping its proportions.

Where a QR code tends to work

The Help Center lists a few places where the code helps:

Business cards and marketing materials.
Storefronts, counters and table tents.
Product packaging.
Event materials and trade show booths.
Social media and email signatures.

The best spot is wherever the customer already has their phone in hand and a question on their mind: the restaurant table, the clinic’s front desk, the bag that leaves the shop.

When to reset the code

Resetting creates a new code and turns off the old one.

The official reset page explains that once you do it, the previous code stops working and you’ll need to share the new one with your customers.

One reason Meta itself mentions is to stop spam coming from a code that’s been circulating on social media.

On Android, the path is Tools, the three dots, Short link, View QR Code, the three dots again and Reset link.

Before you confirm, think about everything already printed with the old code: menus, stickers, business cards.

None of it will open a chat with you anymore, according to the same page.

What a QR code doesn’t solve

A QR code shortens the path to the chat.

It doesn’t answer anyone.

If a customer scans the code on the table on a Saturday night and nobody’s watching the phone, the ready-made message just got to the queue faster.

Where we come in

We set up the assistant on the same number your QR code already opens.

It reads the incoming message, works from your business content, books on your real calendar when that’s what’s needed, and hands anything off-script to a person.

A different ready-made message for each spot (table, storefront, packaging) also helps the assistant understand the context of whoever wrote in.